Terms and Conditions

These terms and conditions (the “Terms”) set out the conditions under which go-remove makes its online background removal and image editing service available to users, accessible from the go-remove.com website and its application programming interface (API).

They also define the respective rights and obligations of go-remove and of any individual or legal entity that accesses or uses the service (the “User”).

Accessing and using the service means fully and unconditionally accepting these Terms. When creating an account or subscribing to a plan, the User confirms that they have read and accepted them.

go-remove may amend these Terms at any time, in particular to reflect changes to the service or to the law. The Terms that apply are those in force on the date the service is used. In the event of a material change, any User with an account will be notified by email or in their account area.

If the User does not accept these Terms, they must stop using the service.

The service is available online 24 hours a day, 7 days a week, subject to availability and maintenance work. go-remove uses reasonable means at its disposal to provide a good-quality service, but is not bound by an obligation to achieve a specific result.

go-remove reserves the right to modify, suspend, or discontinue all or part of the service at any time, in particular for maintenance, security, or technical development reasons, without entitling the User to any compensation.

The User is solely responsible for the equipment (computer, smartphone, internet connection, etc.) needed to access the service.

Certain features, including image exports, history, and subscriptions, require creating an account. The User agrees to provide accurate, complete, and up-to-date information, and to update it if anything changes.

The User is solely responsible for keeping their login details confidential and for any use of their account. They agree to notify go-remove without delay of any unauthorized use of their account at [email protected].

go-remove reserves the right to suspend or delete an account in case of a breach of these Terms, in particular in case of fraudulent use or use contrary to the law.

go-remove offers a free plan, subject to usage limits, as well as paid plans in the form of monthly or annual subscriptions. The content, features, and limits of each plan are described on the site's Pricing page at the time of subscription.

go-remove may change its plans at any time. Changes do not apply to subscriptions in progress before their next renewal, and the User will be informed in advance.

The User can switch plans from their account area; the change takes effect under the terms stated at the time of the change.

Prices are shown in euros, including VAT (incl. VAT). The price that applies is the one displayed at the time of subscription.

Payment is made by credit card or by any other method offered at checkout, through secure payment providers. go-remove does not store full card details.

Subscriptions are paid in advance and renew automatically at the end of each period, for an identical term, unless the User cancels before the renewal date. An invoice is available in the account area for each payment.

If a payment fails, go-remove may suspend access to paid features until the payment is resolved.

In accordance with Articles L.221-18 et seq. of the French Consumer Code, a User who is a consumer has fourteen (14) days from subscribing to a plan to exercise their right of withdrawal, without having to give reasons or pay any penalty.

However, where the User expressly requests that performance of the service begin before the end of the withdrawal period, they acknowledge that the right of withdrawal can no longer be exercised for the part of the service already provided, in accordance with Article L.221-28 of the French Consumer Code. Where applicable, the refund is calculated pro rata to the part of the service not yet provided.

To exercise this right, the User must send an unambiguous statement to [email protected]. Refunds are issued within fourteen (14) days, using the same payment method as the one used at subscription.

The User may cancel their subscription at any time from their account area. Cancellation takes effect at the end of the current subscription period; the User keeps access to paid features until that date, and no pro rata refund is due for the period in progress, unless the law provides otherwise.

The User may also delete their account at any time. go-remove may terminate access to the service, after a formal notice that remains unresolved, in case of a serious breach of these Terms by the User.

The go-remove service, its trademark, logos, interface, technologies, software, and all of its components are protected by intellectual property law and remain the exclusive property of go-remove or its partners. Any unauthorized reproduction, display, or use is prohibited.

The User retains all rights to the images they upload to the service and to the images they obtain. For the sole duration needed for processing, the User grants go-remove a non-exclusive license allowing it to store and process these images in order to provide the service.

The User warrants that they hold the necessary rights to the images they upload, and agrees not to upload any unlawful content, content that infringes third-party rights, or content contrary to public policy.

go-remove processes Users' personal data in accordance with the General Data Protection Regulation (GDPR) and the French Data Protection Act (loi Informatique et Libertés).

The purposes of processing, retention periods, data recipients, and the rights the User holds (access, rectification, erasure, objection, restriction, and portability) are described in our Privacy Policy. These rights may be exercised at [email protected].

go-remove undertakes to provide the service with due care, as an obligation of means. Results produced by the automatic processing of images may vary depending on the quality and nature of the images uploaded.

Within the limits provided by law, go-remove shall not be liable for indirect damages resulting from use of the service, for any temporary unavailability, for any data loss attributable to the User, or for any use of the service that does not comply with these Terms.

The User is solely responsible for the images they upload, process, and distribute using the service.

These Terms are governed by French law.

In the event of a dispute, the User is invited to contact go-remove first to seek an amicable solution. A User who is a consumer may also, free of charge, use a consumer mediator or the European Online Dispute Resolution platform.

Failing an amicable solution, any dispute will be submitted to the competent courts of Paris, unless the law provides otherwise, in particular the provisions that allow a consumer to bring a claim before the courts of their place of residence.

For any question about these Terms and Conditions, you can contact us through our contact form, by email at [email protected], or by mail at the following address: .